If an outgoing email is bounced back and marked as spam by MailChannels for legitimate email, follow these steps to report it as a false positive.
Make sure to review the error first to confirm that the email was not blocked for valid reasons. See our MailChannels Sending Errors: Common Issues and How to Fix Them article prior to reporting a false positive.
1. Open the Bounced Email
- Log into your email client and open the message that was returned as spam.
- A bounced email from MailChannels will include an error message like this:
<[email protected]>: host smtp.mailchannels.net[52.43.13.119]
said: 550 5.7.1 [CS] Message blocked. If this is a false positive,
please report this to your hosting service provider. See https://console.mailchannels.net/insights/bounce
(in reply to end of DATA command) 2. Click the MailChannels Link
- In the bounced email, look for a link to the MailChannels Insights Bounce page (e.g.,
https://console.mailchannels.net/insights/bounce). - Click the link to open the MailChannels Insights Bounce page.
3. Mark the Email as “Not Spam”
- A status box will appear in MailChannels.
- Click the Not Spam button to report the message as a false positive.
4. Confirm Your Report
- A pop-up box will appear asking you to confirm your report.
- Click Confirm to finalize the report. You will see a success message.
Note: Reporting an email as a false positive does not automatically resend it. You will need to manually resend the bounced email.
Emails Still Bouncing After Reporting as Not Spam?
If your legitimate email continues to bounce after reporting it as a false-positive, contact us with the full email body and headers so we can manually review the issue.
